Meeting quality

Assessing the effectiveness, efficiency, and overall experience of a meeting can be challenging. Research often relies on the concept of perceived meeting quality (PMQ) to evaluate these factors. PMQ focuses on subjective elements, including the relevance of the content, clarity of communication, participant engagement, time management, and the overall organisation and structure of the meeting. A high PMQ typically reflects that attendees found the meeting valuable, well-organised, and productive in achieving its goals, whereas a low PMQ indicates dissatisfaction with certain aspects of the meeting experience.

Perceived meeting quality plays a crucial role in shaping participants' attitudes and behaviours, influencing both current and future meetings. Positive perceptions can enhance job satisfaction and productivity, while negative experiences may lead to disengagement and behaviours that undermine meeting effectiveness. Given the frequency of meetings in the workplace and their impact on achieving project goals, understanding and improving employee perceptions of meetings is essential for maintaining overall productivity and support for meeting objectives.

Evaluating meeting quality is important because employees' perceptions of meetings can significantly influence their attitudes and behaviours, both in the present and future. As Ajzen and Fishbein (1980) note, how we perceive our environment shapes our attitudes and actions within it. Negative meeting perceptions can lead to disengagement, avoidance, and undermining meeting outcomes, while positive experiences can enhance support for meeting goals. Research shows that employee satisfaction with meetings is closely linked to overall job satisfaction. Given the frequency of meetings and common negative attitudes toward them, it's essential to understand and improve employee perceptions, even if they don't directly impact behaviour.